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Springfield Regional OfficeThe DSCC Springfield Regional Office staff assist families and children that reside in the following Illinois counties:
Springfield Regional Office staff are available Monday through Friday from 8 a.m. to 4:30 p.m. Professional and Support staff work together as a team to provide care coordination for eligible children. Team members include Nurses, Social Workers, Speech and Hearing professionals and program consultant aides (PCA). A Program Services Manager (PSM) supervises the Regional office team. The office is located at: Quantum Centre If you have questions about any of our programs or would like information about available resources within the counties served, please contact us. Regional Office staff are available at the following locations and times to meet with families, answer questions, take referrals, and offer assistance with any special health care needs: 2nd and 4th Thursday of each month, 1st Thursday of each month, 2nd Wednesday of each month, 1st Thursday of each month, 3rd Wednesday of each month, 2nd Wednesday of each month, If you are not currently receiving DSCC assistance and would like more information, please contact the Springfield Regional Office. If you are currently receiving DSCC assistance...It is our goal to assist you with CARE COORDINATION. This includes helping you:
For children and families who have been determined eligible for DSCC assistance, the following questions and answers may be helpful: Q: I have so much paper from different places (insurance, SSI, school reports and DSCC). What should I do with it? A: DSCC has an organizational tool available for your use. It is called a Coordinated Care Record (CCR). This workbook was developed with parents to help families organize the considerable and sometimes confusing array of information existing about their child with special health care needs. If you would like one, please contact your Consultant. Q: My child has an appointment (doctor, therapist, for equipment). What do I do? A: Your child's DSCC Consultant will work with you and your child's doctors to put together a plan which focuses on your child's needs. Information that we need for you to share with us includes:
IF YOU ARE NOT SURE IF WE CAN HELP... CALL!!! THE MORE WE KNOW ABOUT YOUR CHILD'S NEEDS, THE BETTER WE WILL BE ABLE TO HELP YOU IN MEETING THOSE NEEDS. Q: I received a bill. Now what do I do with it? A: Sometimes you will receive a bill for specialized medical care that DSCC will cover.
Q: I had to take my child to the emergency room. What do I do? A: Emergency Room Care --In order for DSCC to help pay for care, the ER doctor must try to contact your child's specialist during the visit. If you cannot reach us during office hours, leave a message on the DSCC answering machine. Don't forget to tell us who you are and your child's name. Q: I do not have enough money for gas. How do I get to the doctor's appointment? A: Call your Consultant/PCA to request travel assistance. Q: My insurance has changed. What do I do? A: DSCC is here to help your child receive the specialized medical care for the condition(s) listed in your eligibility letter. DSCC may be able to help you pay for this care, but there are rules DSCC must follow so we need your help. If there is a change in your insurance coverage ( you lose insurance, you get insurance, your insurance company changes, your child reaches a lifetime cap), please call your DSCC Consultant immediately. Q: My husband lost his job. What do I do? A: Call your Consultant to discuss the situation. We may know about local resources that can help you during this time. Q: I have been sent to collections!! What do I do now? A: Call your Consultant. Q: I have a problem talking to my Consultant. What do I do? A: Each office has a manager. Call and ask to speak to the Program Services Manager for the Springfield Regional Office, Debbie Anderson.
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