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Springfield Regional Office
The
DSCC Springfield Regional Office staff assist families and children
that reside in the following Illinois counties:
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Adams
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McDonough
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Brown
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Menard
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Cass
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Morgan
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Christian
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Pike
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Dewitt
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Sangamon
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Greene
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Schuyler
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Hancock
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Scott
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Logan
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About
Our Staff
Springfield Regional Office staff are available Monday
through Friday from 8 a.m. to 4:30 p.m. Professional and Support staff
work together as a team to provide care coordination for eligible children.
Team members include Nurses, Social Workers, Speech and Hearing professionals
and program consultant aides (PCA). A Program Services Manager (PSM)
supervises the Regional office team. The office is located at:
Springfield Regional Office
3135 Old Jacksonville Rd
Springfield, IL 62704-6488
Phone: 217-524-2000
Toll-free within Illinois: 800-946-8468
FAX 217-524-2020
TDD 217-524-2011
email: spfldro@uic.edu
If you have questions about any of our programs or would
like information about available resources within the counties served,
please contact us.
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Calendar of Events:
Sorry, no current calendar listings
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Satellite
Office Schedules
Regional Office staff are available at the following
locations and times to meet with families, answer questions, take referrals,
and offer assistance with any special health care needs:
2nd and 4th Thursday of each month,
10:00 am - 3:00 pm
Adams County Health Department
333 North 6th Street
Quincy, Illinois 62301
Phone: 217-222-8440
2nd Wednesday of each month,
9:00 am - 11:30 am
Cass County Human Resource Center
121 East 2nd Street
Beardstown, Illinois 62618
Phone: 217-323-2980
1st Thursday of each month,
9:00 am - 12 noon
DeWitt/Piatt County Health Department
910 Rt. 54E
PO Box 5180
Clinton, Illinois 61727
Phone: 217-935-3427
2nd Wednesday of each month,
10:00 am - 2:00 pm
Hancock County Health Department
671 Wabash
Carthage, Illinois 62321
Phone: 217-357-2171
1st Thursday of each month,
1:00 pm - 3:30 pm
Logan County Health Department
109 Third St.
PO Box 508
Lincoln, Illinois 62656
Phone: 217-735-2317
3rd Wednesday of each month,
10:00 am - 2:00 pm
McDonough County Health Department
505 E. Jackson Street
Macomb, Illinois 61455
Phone: 309-837-9951
2nd Wednesday of each month,
1:00 pm - 3:30 pm
Menard County Health Department
328 E. Sangamon Ave.
Petersburg, Illinois 62675
Phone: 217-632-2810
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Did
You Know?
If you are not currently receiving DSCC assistance and would like more information, please contact the Springfield Regional Office.
If you are currently receiving DSCC assistance...It is our goal to assist you with CARE COORDINATION. This includes helping you:
- Find answers to questions about your child's medical condition.
- Find services available in your community.
- Make the most of your insurance coverage and finding other ways to pay for services.
- Learn about your child's rights.
For children and families who have been determined eligible for DSCC assistance, the following questions and answers may be helpful:
Q: I have so much paper from different places (insurance, SSI, school reports and DSCC). What should I do with it?
A: DSCC has an organizational tool available for your use. It is called a Coordinated Care Record (CCR). This workbook was developed with parents to help families organize the considerable and sometimes confusing array of information existing about their child with special health care needs. If you would like one, please contact your Consultant.
Q: My child has an appointment (doctor, therapist, for equipment). What do I do?
A: Your child's DSCC Consultant will work with you and your child's doctors to put together a plan which focuses on your child's needs. Information that we need for you to share with us includes:
- Your child's name
- Your name
- Dates of service
- Medical services your child may need
If you are not sure if we can help, please call us.
The more we know about your child's needs, the better we will be able to help you in meeting those needs.
Q: I received a bill. Now what do I do with it?
A: Sometimes you will receive a bill for specialized medical care that DSCC will cover.
- If you get a bill, we probably do not have that bill - Call your Consultant.
- Send the bill to DSCC.
- If you have an insurance statement (EOB) for those bills, attach the EOB to the bill and send the EOB too.
- The sooner DSCC gets the bill, the quicker we can process the bill.
Q: I had to take my child to the emergency room. What do I do?
A: Emergency Room Care --In order for DSCC to help pay for care, the ER doctor must try to contact your child's specialist during the visit. If you cannot reach us during office hours, leave a message on the DSCC answering machine. Don't forget to tell us who you are and your child's name.
Q: I do not have enough money for gas. How do I get to the doctor's appointment?
A: Call your Consultant/PCA to request travel assistance.
Q: My insurance has changed. What do I do?
A: DSCC is here to help your child receive the specialized medical care for the condition(s) listed in your eligibility letter. DSCC may be able to help you pay for this care, but there are rules DSCC must follow so we need your help. If there is a change in your insurance coverage ( you lose insurance, you get insurance, your insurance company changes, your child reaches a lifetime cap), please call your DSCC Consultant immediately.
Q: My husband lost his job. What do I do?
A: Call your Consultant to discuss the situation. We may know about local resources that can help you during this time.
Q: I have been sent to collections!! What do I do now?
A: Call your Consultant.
Q: I have a problem talking to my Consultant. What do I do?
A: Each office has a manager. Call and ask to speak to the Program Services Manager for the Springfield Regional Office, Debbie Anderson.
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